Speero

Return policy

This page reproduces the cancellation, return and exchange sections of Speero's terms and conditions, which remain the governing document. Where the two differ, the terms apply.

Cancellation, Returns, and Exchanges

Order Cancellation Before Product Shipment

  1. Speero must notify the client immediately if any vendor fails to fulfill the order or if prices differ significantly.
  2. Speero has no obligation to compensate the buyer except for the paid order value.
  3. Special-order items from dealers or outside Saudi Arabia cannot be canceled once the client agrees, and administrative fees may apply if the vendor agrees to cancel.
  4. In case of price differences, the buyer must pay the difference to begin preparation and shipping.
  5. For items ordered from overseas, a cancellation fee of at least 15% of the total or 150 SAR (minimum) applies if the client insists on canceling after vendor agreement.
  6. Products are listed by multiple vendors at different prices; if stock runs out, we will notify the client and offer similar items from other vendors.

Replacement and Returns After Product Shipment

  1. If the item sent is accurate based on the client’s request or vehicle’s chassis number, the client may not request a replacement or return.
  2. If a return is approved, the refund will be the product price minus shipping fees.
  3. A product image must be sent within three days of receipt; otherwise, the return or replacement request is canceled.
  4. If the wrong or unusable item is sent, the client may request a replacement or return within seven days of receipt.
  5. Speero has no obligation to compensate beyond the order amount paid by the buyer.
  6. Vendors bear no extra fees for item preparation errors.
  7. If the item is delayed beyond 24 hours after notifying customer service, the return or replacement request is canceled.
  8. Items must be returned in their original packaging.
  9. The client bears any damage if not returned in original packaging.
  10. If the item is returned to Speero in a condition different from its original state, Speero may refuse the return or replacement request.

Refund Period for Return Requests

  1. Refunds will be processed electronically within three to five business days after receiving returned items from the client in good condition.

Return Processing Times

  1. For Mada/credit card payments, the refund request will be submitted to the bank on the same card used, which may take 7 to 21 business days to reflect in the client’s bank statement, depending on banking procedures.

Read the full terms and conditions, or talk to us if something here does not cover your order.